Viper Gear accepts eligible return requests within 30 days of delivery. Customers must contact us within this period to initiate a return and obtain return instructions before shipping any items back.
Customers are responsible for all return shipping costs unless the return is due to an error on the part of Viper Gear or another arrangement has been approved by us.
Customers are responsible for ensuring returned items are securely packaged and delivered safely.
A 15% restocking fee may apply. The fee is calculated based on the returned merchandise price, excluding original shipping charges.
Once a returned item has been received and inspected, Viper Gear will notify the customer of the return approval status.
Approved refunds will be processed to the original payment method within 1–3 business days of return approval. The time required for the funds to appear in the customer’s account may vary depending on the payment provider or financial institution.
Applicable restocking fees and non-refundable shipping charges will be deducted from the refund, where applicable.
If an item arrives damaged, defective, or different from the item ordered, customers should contact Viper Gear as soon as possible. We will review the issue and provide instructions for resolution.
Return shipping arrangements for damaged, defective, or incorrectly supplied items will be determined based on the circumstances of the issue.
Customers must contact Viper Gear before returning any merchandise to receive return instructions and authorization.
Please have your order number and a description of the item and reason for the return available when contacting us. Unauthorized returns may be delayed or refused.
For return requests, refund inquiries, or assistance, please contact Viper Gear:
Phone: 1-204-807-6562
Our team will provide instructions for initiating your return and answer any questions about the return process.